Scope, delivery and safeguards
FDM plastic prints, made to order. Material and available colours are confirmed in writing. Visible layer lines and minor support marks are normal; agreed dimensions, fit and acceptable finish still apply. Nominal maximum per part: 250 × 250 × 250 mm, with usable space reduced by orientation, brims or supports. Engineering tolerances are not guaranteed unless specifically agreed and tested.
Send exact text, quantity, dimensions in mm, intended use, device/case measurements if relevant, postcode and required date. Rain checks feasibility and provides a proof, an itemised MYR total including design, print, packaging, delivery and any applicable tax, a dispatch estimate and payment terms before accepting an order. One consolidated text/layout correction to the first simple proof is included; new concepts, redesigns and extra prototypes need an approved quote. STL/3MF files are reviewed; a digital design file is included only when agreed.
Allow an indicative 3–7 working days for simple jobs after final approval and agreed payment; the written quote confirms your actual slot. Complex work takes longer. Same-day printing or delivery is available only after explicit written confirmation. Courier transit is additional. Malaysia delivery is quoted by postcode and parcel; Klang Valley Lalamove/Grab delivery or hand delivery by prior agreement. No walk-in visits or home collection. Carrier names describe possible arrangements, not partnerships.
Dry indoor decorative/light-duty use only unless separately assessed. Keep away from hot cars, direct heat and flames. Not for food contact, medical use, mains electrical parts, safety-critical/load-bearing parts, children's toys or pet chew items. Small parts can be a choking hazard. Phone stands are not protective cases. Cases and close-fit replacement parts require material/fit assessment and a prototype; no drop rating is promised.
Use only artwork and models you own or have commercial reproduction permission for. No unauthorised character/logo copies. Private designs are not published in a portfolio without permission. Keep sensitive files out of public links; agree a suitable sharing method first.
Before paid work starts, cancellation is refunded in full. Once approved design/production has begun, any cancellation deduction is limited to agreed, completed custom work and irrecoverable materials, with the unused balance refunded. This does not remove remedies for defects, wrong items, non-delivery or Rain's failure to fulfil the order. Contact info@rainleelj.com promptly with your order reference and photos if possible; an unboxing video is not mandatory. Appropriate repair, replacement or refund and applicable return/redelivery costs are handled in accordance with consumer law and marketplace rules. No blanket no-refund rule applies.
For an agreed website quote, payment is through the secure payment link specified on the invoice, using the methods displayed by that provider; never send card details in an enquiry. Shopify orders use Shopify checkout. Review all specifications before approval and email corrections with your reference promptly afterwards; changes after printing starts require an agreed revised scope. Contact and complaints: info@rainleelj.com or +60 19-410 5319.