Who you are buying from
Rain Lee Productions is owned and operated by LEE LIN JUN. SSM Registration Number: 202503255470 (003776107-M). Contact: info@rainleelj.com.
Services and bookings
All prices are in Malaysian ringgit. Fixed fees apply to the listed scope. An enquiry does not reserve a date or create a paid order. Availability, location, delivery schedule, payment stages and any extras are confirmed in writing before booking. There are no automatic recurring charges for advisory contracts.
Independent consultancy and client approval
Rain Lee Productions supplies the services described in the accepted written scope. The engagement is for external consultancy or defined project services, not an employment placement. Neither party may bind the other to a purchase or third-party contract without explicit written authority. The actual engagement must remain consistent with these arrangements and applicable law.
Recommendations consider the client’s stated purpose, available site information, budget and known product limitations. The client approves the final specification, supplier, spending and changes. Client approval does not waive Rain’s duty of reasonable care and skill, applicable consumer guarantees or responsibility for his own work.
Planning, execution and specialist work
Planning and consultancy do not include implementation unless expressly listed. Optional execution is limited to pre-approved small-scale tasks or defined phases of a longer project, with separate deliverables, hours, fees and acceptance checks. Ongoing contracts do not imply unlimited attendance, staff cover, event operation or emergency support.
Projector / TV mounting, LED-wall assembly, rigging, mains wiring, structural work, specialist acoustic design, life-safety systems and technical certification require suitably qualified providers. Rain may prepare a brief or coordinate separately agreed work. A supplier engaged directly by the client remains a separate contractual party. If Rain engages an approved subcontractor as part of his own contracted service, Rain remains responsible for that agreed service.
Service standards, guarantees and remedies
Rain will use reasonable care and skill, deliver the accepted scope and keep the client informed of material limitations or delays. Intended use, deliverables, necessary inputs, target dates and relevant checks are recorded before payment. An underestimated time requirement alone does not increase a fixed deliverable fee.
There is no blanket promise of uninterrupted internet, a specific wireless speed in every room, guaranteed energy savings, perfect acoustics, permanent cloud-service availability or compatibility after every third-party update. This does not override a specific accepted commitment or any guarantee or remedy that applies by law.
Report service problems to info@rainleelj.com. Rain aims to acknowledge them within 2 working days, assess the cause and agree a reasonable remedy timeframe. Appropriate corrections to an error in Rain’s agreed work carry no extra service fee. Changed requirements and unrelated third-party faults are separate work, subject to prior approval. Refund, cancellation and other statutory remedies remain available where applicable; no artificial complaint deadline here removes those rights.
Retailer and manufacturer warranties are additional to applicable statutory rights. Where the client purchases directly, the retailer handles its sale and warranty obligations; any optional claims coordination by Rain is separately scoped. If Rain supplies goods as seller, his applicable supplier obligations remain. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.
Recommendations, independence and commercial interests
Product and brand names identify options, not official association, endorsement, accreditation or authority to speak for a manufacturer or marketplace. Model and price references in the equipment guide are non-affiliate links as of 4 October 2026. Any future sponsored placement, free review sample or commission-bearing link will be disclosed clearly beside the relevant recommendation. Purchasing through it is optional.
Rain’s own seller storefront is distinct from independent retailer recommendations. Procurement fees are separate service charges; equipment spend is itemised and supported by receipts. Purchases placed by Rain on a client’s behalf will not be routed through Rain’s own affiliate links. No substitution, hidden markup or new purchase is authorised by a general enquiry.
Scope changes, cancellation and third-party commitments
The accepted quote records payment stages and any appointment or cancellation conditions before payment. If it does not state a special cancellation arrangement, cancellation is charged only for work already performed and reasonable, evidenced, non-recoverable third-party commitments previously authorised by the client; the unused balance is refunded. No automatic forfeiture of the entire payment applies. If Rain cannot deliver, the client may agree revised arrangements or receive a refund for undelivered work, without limiting applicable rights.
For hours-based contracts, research, meetings, configuration, checks and documentation count toward the approved allocation. Travel treatment is stated separately before booking, using the published Nusaputra-exit service-area policy. Additional general technical work is RM120/hour in 30-minute blocks unless a different service-specific rate was agreed. Work pauses for approval before exceeding an allowance. Correcting Rain’s own error is not charged as additional work.
Access, privacy and handover
Client accounts should remain client-owned. Access is limited to the agreed tasks and removed at completion unless continuing support is authorised. Clients should back up relevant data before changes; Rain also plans backups and rollback where supported within the scope. Private credentials should not be sent through the enquiry form. AI-assisted processing of client data is agreed beforehand, and Rain reviews final deliverables. Client materials are not published as portfolio work without separate permission.
Technical services, sourcing and monthly care
Consumer and SME packages carry the listed fixed service fee. Larger or custom technical and wayfinding projects are quoted to agreed deliverables. You may purchase equipment from retailers of your choice, or request procurement with a separately approved service fee. Equipment supplied to you, shipping, subscriptions, fabrication, contractor installation and approved travel are separately itemised. The listed setup labour and site-session time remain included in setup packages. The quote states exact models, quantities, condition, retailer, warranty, applicable taxes, delivery and expiry; substitutions or price changes require approval. Procurement assistance is optional: RM120 for up to 5 line items across 2 retailers and 1 hour of coordination, with original receipts and no hidden mandatory markup. Customers buying directly pay no procurement fee. Equipment budgets are estimates, not fixed product offers. Equipment warranties and returns follow the retailer’s terms alongside applicable statutory rights. This does not remove Rain’s duties for his own service or any goods he supplies.
Monthly care has a defined time allowance covering checks, research, meetings, changes and reporting. Unused time does not roll over. Supported systems, response windows, renewal and cancellation are agreed before starting. Additional work needs approval; no 24/7 monitoring or emergency service is included.
Rain leads and reviews the work, with AI-assisted tools where agreed. Client data access and processing are agreed beforehand. Technical planning does not include specialist engineering certification or life-safety system work. See the service scopes and sourcing information.
Working hours and fixed fees
Project hours are the planned allocation for briefing, preparation, production, checks, included revisions and handover; appointment or capture time is identified separately. Fixed deliverables are agreed before payment. Rain does not charge extra merely because the agreed work took longer than estimated. A changed brief, unsuitable inputs or additional outputs are discussed before any new charge.
Monthly care buys the stated time allocation for an agreed task queue. Work is logged in 15-minute increments; actual human work is counted, not unattended AI processing or background waiting. Priorities are agreed before starting and you are told before the allowance runs out. Additional approved general creative or technical work is RM120/hour in 30-minute blocks; service-specific rates, such as event coverage, take priority.
Monthly packages run for one agreed monthly period and renew only by agreement. Cancel the next period before it is accepted; there is no automatic renewal or charge. Unused time does not roll over. Rain-caused missed sessions are rescheduled or the undelivered portion refunded. Client rescheduling and cancellation arrangements are confirmed before payment.
Coaching and CSR
Life-skills coaching is practical, non-clinical support for adults, not counselling, therapy, diagnosis, treatment or crisis care. Animal-welfare, mental-health and Buddhist NGOs / organisations are exempt from Rain’s own service fees by default; other NGOs are considered case by case. Voluntary honoraria are never required. See the CSR tiers and policy. Buddhist guidance remains free.
Locations and travel
Online work is available across Malaysia. In-person services are by appointment in Kuala Lumpur and the Klang Valley, with other locations considered. See service areas and travel supplements; all extra costs are approved before booking.
Already have a confirmed quote?
Use the agreed amount and the same email as your booking. A payment does not independently reserve a date or change the scope.
Pay an agreed invoice or depositRevisions and delivery
A revision is one consolidated set of changes within the agreed brief, not a new concept or reshoot. Turnaround starts after the confirmed start date and receipt of complete usable files, content, approvals and the agreed payment. Working days are Monday to Friday, excluding Malaysian public holidays. Material changes require a separate agreement before additional work or fees.
Changes and cancellation
Contact Rain promptly if plans change. Any cancellation or rescheduling terms, including treatment of deposits and third-party costs, will be included in the written agreement before payment. If Rain cannot provide the agreed service, you may choose an agreed replacement date or a refund for the undelivered work. Nothing here limits applicable consumer rights.
Creative rights
Supply only content you have permission to use. Final deliverables and permitted use are recorded in your agreement; RAW footage, project files, source assets and third-party licences are included only if explicitly stated. Permission to feature private client work in a portfolio is requested separately.
3D printing and made-to-order goods
See the 3D printing scope, delivery and cancellation terms. Custom work is quoted before payment. Nominal per-part size is up to 250 × 250 × 250 mm, subject to model and support requirements. Materials, colours, price, proof and dispatch timing need written confirmation. No home visits or collection. Defects, wrong items and non-delivery retain applicable consumer remedies.
Physical products
Shopify and Shopee orders are separate from service bookings. Product pages and the relevant checkout set the final size or variant, price, stock, shipping, delivery and return terms. Custom products require written specifications, artwork approval and a quote before production.
Downloads
The free starter tools and preview samples are available without payment or an account. Paid creator toolkits are separate products, sold only through their product checkout when released. Product pages describe the included files and compatibility. One purchaser may adapt a paid toolkit for personal and client work, but must not resell or redistribute the blank toolkit. No subscription or automatic recurring charge is included. Contact info@rainleelj.com if a file cannot be opened or the wrong file is supplied so the issue can be resolved. Applicable consumer rights are unaffected.
Updated 12 October 2026. Privacy information.